Sport and Recreation Complaints and Mediation Service

The Sport and Recreation Complaints and Mediation Service is a complaints and mediation service for sport and recreation across Aotearoa New Zealand. The service is operated by Immediation New Zealand Limited, which has been contracted by Sport NZ to run the service independent of any sporting bodies, clubs and organisations. Its purpose is to ensure those with issues related to sport and recreation in Aotearoa New Zealand have a place to air their complaints and have them resolved fairly. The service is free and confidential. Our experienced team will provide information about the services and avenues available for resolving the issue. Please note that all calls and online submissions are subject to our terms and conditions.
To enquire about a complaint or dispute, please call 0800 493 612 with no obligation to proceed

Website: Sport & Recreation Complaints & Mediation Service New Zealand (

Before contacting SRCMS, we recommend approaching the club through the clubs escalation pathway found in the club management tab